Job Description

POSITION SUMMARY

The ResWare Administrator - ATA is responsible for the configuration, maintenance, optimization, and ongoing support of the ResWare platform to ensure efficient, compliant, and scalable lender services operations. This role partners closely with Operations, Compliance, Accounting, and IT to streamline workflows, maintain data integrity, and support Avenue Title Agency’s growth and service excellence.

DESCRIPTION

Essential Functions, Duties, and Responsibilities

• System Administration & Configuration
• Administer and maintain the ResWare platform, including workflows, templates, business rules, roles, and permissions.
• Configure and manage file types, products, milestones, automation rules, and task management.
• Manage user setup, security roles, and access controls in accordance with company policies.
• Workflow Optimization & Automation
• Design, implement, and optimize workflows to support lender services operations and SLAs.
• Identify opportunities to automate manual processes and reduce operational friction.
• Support new product launches, lender requirements, and operational changes through system configuration.
• Integrations & Data Integrity
• Maintain integrations with third-party vendors, lenders, underwriters, and internal systems.
• Ensure accuracy, consistency, and integrity of data across the ResWare platform.
• Support accounting interfaces, vendor management, and system dependencies.
• Reporting, Compliance & Audits
• Build and maintain reports, dashboards, and operational metrics for leadership, operations, and compliance.
• Support compliance requirements related to mortgage lending, title, settlement, and regulatory audits.
• Assist with system audits, testing, change documentation, and validation.
• Support, Training & Documentation
• Serve as the primary point of contact for ResWare system issues and enhancement requests.
• Troubleshoot system issues and coordinate with Qualia support as needed.
• Train new users and provide ongoing training, documentation, and job aids for existing staff.
• Develop and maintain SOPs and best-practice guides.
• Cross-Functional Collaboration & Continuous Improvement
• Work cross-functionally with Operations, Accounting, Compliance, and IT teams.
• Participate in system upgrades, releases, and testing initiatives.
• Recommend system enhancements aligned with business strategy and lender expectations.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High school diploma or equivalent required.
• Bachelor’s Degree in business or equivalent experience preferred.
• 2+ years of hands-on ResWare administration experience required.
• Strong understanding of title, escrow, and/or mortgage lender services operations.
• Experience configuring workflows, business rules, and system automation.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills with both technical and non-technical users.
• Detail-oriented with strong data management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting lender services or centralized title operations.
• Knowledge of ResWare integrations, vendor management, and accounting interfaces.
• Familiarity with regulatory and compliance requirements in mortgage lending and settlement services.
• Experience creating operational and performance reporting.

Skills, Abilities, and Knowledge

• Process-driven mindset with a focus on efficiency and scalability.
• Strong collaboration and service-oriented approach.
• Ability to translate business requirements into system solutions.
• Strong organizational and time-management skills.
• High degree of professionalism and accountability.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
• Light lifting: 20–25 lbs.
• Light carrying: 10–25 lbs.

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