MES Analyst
Simsbury, CT
Onsite
Full Time/ Contract
Key Responsibilities:
Supporting the client by ensuring optimal performance and continued support of the Manufacturing Execution System software. This includes regular monitoring of systems operations, troubleshooting, and identification of problems and their resolution or escalation to ensure interconnected software systems are working as designed, ensuring operational efficiency, compliance assurance, and enabling Data Driven decision making)
· Provide support for Systems Maintenance and Optimization
o Monitoring, analyzing and troubleshooting software performance
o Adherence to Service Level Agreement requirements
o Ensuring compliance with system requirements
· Provide support and collaboration
o Identifying solutions to streamline manufacturing process issues
o Collaborating with production teams to ensure seamless integration of and ongoing support applications
o Providing testing, debugging support, and reporting
· User support and training
o Providing training and support to end-users as may be required
o Addressing user queries, reporting and issue resolution tickets
o Escalate issues to next level support as needed.
· Identifying areas for Process Improvement
Qualifications:
· ITAR compliance experience
· 5 years - expertise with MES software (Aprios preferred, other expertise, such as Rockwell, Siemens Opcenter, Proficy Smart Factory, is acceptable)
· 3 years - Troubleshooting and customer support experience
· Ability to travel periodically to client sites within the US, if required
· Ability to remain calm under pressure
Essential Job Duties: Maintaining the daily schedule for both service techs and installation teams Answering incoming calls Booking jobs for service department Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more Fast-paced...
About American Spoon In 1982, we began making preserves in our Northern Michigan storefront kitchen. After all these years, our skilled crew still prepares fruit by hand and cooks with care in small-batch copper kettles. We work directly with a dedicated group of Michigan...
...~401(k)~ Paid Time Off ~ H1B/Green Card Sponsorship for qualified employee ~ Hands-on experience at global industry leader Samsung ~ Opportunities for career advancement [Summary] Support B2B service planning and administrative functions in collaboration...
MVP Holdings is a privately owned energy logistics company headquartered in Wichita, KS. MVP and its subsidiaries provide gathering, transportation, processing, storage, distribution, marketing and other midstream services to independent oil and natural gas producers...
BHE GT&S has an exciting opportunity as an Engineer I, Engineer II, Sr Engineer or Sr Engineer II at our White Oaks General Office Building in Bridgeport, WV. PIf130aa7c7d7f-30492-41128838