Intake Specialist (Weekends) Job at Geoff McDonald & Associates, Richmond, VA

ZDJLdnZ2TDRRK29Dc2NiNjgxaW5TeW9h
  • Geoff McDonald & Associates
  • Richmond, VA

Job Description

Job Title: Weekend Intake Specialist

Position Type: Part-Time

Pay: $20.00 per hour

Schedule:

  • Saturday: 9:30 AM – 6:00 PM (1-hour lunch)
  • Sunday: 9:30 AM – 6:00 PM (1-hour lunch)

15 total hours per week

Position Overview

We are seeking a reliable and motivated Weekend Intake Specialist to ensure live coverage for our firm during peak weekend hours. This role is critical to capturing new opportunities, assisting prospective clients, and increasing overall case intake while delivering an excellent client experience.

Weekend Intake Specialists will be responsible for proactively reaching out to prospective clients, responding to incoming calls and leads, and guiding individuals through the initial intake and sign-up process.

Key Responsibilities

  • Proactively call prospective clients listed in the Active Case and New Opportunity dashboards
  • Answer and manage all incoming weekend calls and new leads
  • Conduct client intakes and assist with remote sign-ups
  • Coordinate with on-call attorneys when legal review is needed
  • Coordinate in-person sign-ups
  • Accurately document all client interactions in the system
  • Maintain a professional, compassionate, and efficient client experience

Qualifications

  • Strong communication and phone skills
  • Comfortable speaking with prospective clients and guiding conversations
  • Highly organized with attention to detail
  • Ability to work independently with minimal supervision
  • Comfortable using CRM/dashboards and intake systems
  • Prior intake, call center, or client service experience preferred

Why This Role Matters

Weekend call volume is manageable, allowing team members to focus on both outbound outreach and inbound leads. This position plays a direct role in helping the firm capture additional cases and increase revenue while ensuring clients always have access to a live representative.

Job Tags

Hourly pay, Part time, Remote work

Similar Jobs

Jubilee Association of Maryland

Live-in Direct Support Professional Job at Jubilee Association of Maryland

Schedule: Flexible schedule based on the persons activities and support needs. Typical hours are Monday through Friday, 6:00 a.m. to 9:00 a.m. and 5:00/6:00 p.m. to 11:00 p.m. Some days may require double shifts depending on staffing coverage and scheduling needs...

Ashley | The Wellsville Group

Customer Service Representative Job at Ashley | The Wellsville Group

Were seeking a passionate and empathetic Customer Service Representative to join our Corporate Customer Service Center in Batavia, NY. In this role, youll be the heart of our customer experience, resolving concerns, managing warranty inquiries, and coordinating solutions...

International Leadership of Texas

Alumni Advisor (Part-Time) Job at International Leadership of Texas

 ...enroll and helping students identify and use necessary support offices. 2. Teaching ILTexas alumni who are not making satisfactory academic progress how to seek support and improve their academic standing through seminars or one-on-one tutoring sessions. 3.... 

Delta Airlines

Supply Attendant Job at Delta Airlines

 ...UNITED STATES, GEORGIA, ATLANTA TECHOPS 17-APR-2026 REF #: 32212 STARTING PAY: $21.84 PER HOUR HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES) Delta Tech Ops division is seeking a Supply Attendant who will be supporting with the warehousing and... 

Royal Business Bank

Loan Portfolio Specialist Job at Royal Business Bank

 ...JOB SUMMARY Performs routine commercial loan servicing functions. Ensures compliance with...  ...EDUCATION: AA degree or equivalent. EXPERIENCE: Minimum 1-3 years of commercial...  ...attitude PC proficiency in Microsoft Office Detail-oriented and follow-through skills...