Job Description

Company Description

Specialized Products Company (SPC) has been a trusted provider of customized tool kits and high-quality tools for service professionals worldwide since 1965. Known for unrivaled customization capabilities and partnerships with over 100 industry-recognized brands like Fluke and AFL, SPC combines innovation with exceptional customer service. Headquartered in Flower Mound, TX, SPC provides same-day dispatch for next-day delivery and offers expert technical support to meet the unique needs of clients in the telecommunications, datacom, and electrical industries. Emphasizing competitive pricing and quick turnaround, SPC is dedicated to supporting professionals with reliable solutions tailored to their specifications.

Role Description

The Inside Sales Representative plays a critical role in supporting Specialized Products Company’s outside sales team by driving quote generation, managing customer inquiries, and ensuring timely follow-up on sales opportunities. This role works closely with two Outside Sales Representatives to support telecom, fiber optic, and utility customers with product selection, pricing, and order processing.

The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced sales environment where responsiveness and customer communication are critical.

This position is an excellent opportunity for an early-career sales professional looking to develop technical product knowledge, industry expertise, and customer relationships that can lead to advancement into an Outside Sales role over time. The role provides direct exposure to field sales activities, customer engagement, and sales strategy, making it an ideal entry point for individuals looking to build a long-term career in technical distribution sales and advance into larger sales responsibilities over time.

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Key Responsibilities

Sales Support & Quote Management

· Generate accurate quotes for customers based on requests, RFQs, and purchase orders.

· Support Outside Sales Representatives by managing inbound inquiries and pricing requests.

· Coordinate with outside reps and internal teams to obtain pricing, lead times, and technical information.

· Track and follow up on open quotes to help convert opportunities into orders.

Customer Communication

· Serve as a primary point of contact for assigned accounts when outside reps are unavailable.

· Respond to customer questions regarding product availability, pricing, order status, and delivery timelines.

· Maintain strong communication with customers to ensure a high level of service.

CRM & Sales Operations

· Maintain accurate customer and opportunity information in NetSuite or CRM system.

· Assist with pipeline tracking and follow-up on open opportunities.

· Document customer interactions and quote activity.

Order Processing & Coordination

· Convert customer POs into sales orders.

· Work with operations and logistics teams to ensure timely fulfillment.

· Assist with expediting orders and communicating updates to customers.

Team Collaboration

· Partner closely with Outside Sales Representatives to support territory growth.

· Participate in sales meetings and product training sessions.

· Continuously build knowledge of telecom, fiber optic, and electrical installation products.

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Qualifications

Required

· 2+ years of sales, inside sales, or sales support experience.

· Strong communication and customer service skills.

· Excellent organizational and follow-up skills.

· Ability to manage multiple quotes and customer requests simultaneously.

· Proficiency with Microsoft Office (Excel, Outlook).

Preferred

· Experience using NetSuite or other CRM systems.

· Experience generating quotes and working with purchase orders.

· Exposure to telecom, fiber optic, electrical, or technical products.

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Key Competencies

· Customer-focused mindset

· Strong attention to detail

· Problem-solving ability

· Sales support orientation

· Responsiveness and follow-through

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Compensation

· Compensation will be competitive and commensurate with the candidate’s experience, qualifications, and demonstrated abilities.

· Bonus opportunities tied to sales support performance

· Benefits package including health insurance and PTO

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