Information Technology Field Technician Job at HeartCentrix Solutions, Naples, FL

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  • HeartCentrix Solutions
  • Naples, FL

Job Description

Overview

We’re looking for a hands-on IT Field Technician to support day-to-day IT operations across office and field environments. This role is ideal for someone who enjoys troubleshooting, working directly with users, and keeping systems running smoothly.

What You’ll Do

  • Provide onsite technical support for hardware, software, and network issues
  • Install, configure, and maintain laptops, desktops, printers, and mobile devices
  • Troubleshoot Windows/Mac OS, connectivity, and peripheral issues
  • Support user onboarding/offboarding , including account setup and equipment provisioning
  • Assist with network troubleshooting (Wi-Fi, VPN, basic switching)
  • Perform break/fix support, upgrades, and equipment deployments
  • Maintain accurate ticketing documentation and inventory tracking
  • Work closely with internal IT teams and vendors to resolve escalated issues

What We’re Looking For

  • 2–5+ years of experience in IT support or field technician roles
  • Strong knowledge of Windows OS, basic networking, and hardware troubleshooting
  • Experience with Active Directory, Office 365, and ticketing systems
  • Ability to work onsite 5 days/week in Dallas
  • Strong communication and customer service skills
  • Ability to manage multiple tasks and prioritize effectively

Nice to Have

  • Experience with Mac OS support
  • Familiarity with network infrastructure (switches, routers, cabling)
  • Certifications such as CompTIA A+, Network+

Why Join

  • Stable, hands-on role with high visibility across the business
  • Opportunity to grow within IT operations and infrastructure
  • Collaborative team environment

Job Tags

Work at office

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