Job Description

Position Summary

The General Manager of Charlotte Western Railroad (“CER”) is responsible for the coordination of efforts between all our railroad, transload and warehouse operations. This position will directly lead and manage all areas at the facility including but not limited to Managers, Supervisors, and hourly Team Members. The facility specializes in handling various types of commodities including but not limited to steel, lumber, building products, agricultural products, liquid products and various bulk commodities. This position will also have responsibility for the facilitation of customer support, finances, inventory tracking/ordering, equipment maintenance/repair, and billing. The General Manager of the CER is also responsible for helping to maintain the ONETEAM culture by fostering a professional work environment, ensuring high levels of organizational effectiveness, and communication. This position requires strong leadership abilities along with performing a large number of administrative tasks to ensure safe and efficient operations daily. This business is dynamic and customer volumes fluctuate daily. Must be a forward thinking and agile leader to adjust to business demands.

Essential Duties and Responsibilities:

• Achieve performance goals with optimum safety, economy, efficiency, and effectiveness ensuring profitability of all departments.
• Establish operating budgets based on yearly projections.
• Establish methods of ongoing controlled management of both the quantitative and financial measurements. Quantitative measurements will be compared to goals and budgeted financial projections will be compared to actual performance by month.
• Controlling expenses in all areas of the operation. The General Manager will be accountable to ensure all company policies and procedures are being followed by team members in their charge and all are administered fairly and equitably.
• Prepare and conduct performance appraisals for all managers, supervisors, and team members directly reporting to this role. Review/Approve all performance appraisals prepared by managers and supervisors prior to review with the team members reporting to them, to ensure equality and effectiveness.
• Selection, training, and positive motivation of a viable management team to conduct company business, guide manageable and profitable company growth.
• Must be in the field daily to provide leadership and oversight of all operations.
• To lead and manage team members directly, provide insight and follow up to all departments within the facility.
• To establish operating budgets from forecasts provided by historical data and departments input.
• To establish safety, performance and , quality standards. Monitor quality and quantity of all facets of the property, ensuring profitability.
• Sufficient experience or equivalent working knowledge and understanding of all operations and knowledge of handling the following commodities: Steel Products, Dry Bulk Products, Liquid Chemicals and railroad operations.
• To manage and ensure a positive relationship between all our customers including but not limited to our class one partners, freight customers, and other interchange partners.
• Accountable for the planning, coordination, and implementation of all activities, maximizing efficiency ensuring profitability of the company.
• Accountable for maintenance and asset utilization. This will entail maintenance is being performed on all equipment, routine evaluation of equipment utilization and capital improvement projects to maximize efficiency.
• Accountable for the selection, training, and leadership of management team to conduct all business and guide its day-to-day team member leadership and profitable growth.
• Accountable for customer satisfaction through personal contact and management of systems providing accurate accountability in all products/services provided and billing.
• Accountable for the development, approval, and periodic review of operating procedures for all facility activities. This area will include all technical, operational, and support functions.
• Accountable for the development of budgets and operating plans to not only outline departmental budgets and activities but also complement the corporate strategic plan.
• Accountable for the development and adherence to safety, quality and environmental law compliance. This will include adherence to all company policies and procedures in the areas including long term protection from future company liabilities.
• This description is general and illustrative of the type of duties required for this position. This description is not all inclusive and is not meant to be a detailed description of each and every duty performed by the incumbent but established as a guideline and basis for sound.

Requirements and Experience:

• Bachelor’s degree in related field and/or minimum ten (10) years relevant job-related experience.
• The General Manager of the CER shall have at least ten (10) years of Railroad and or transloading experience (within the last ten (10) years) as a senior operating officer in a comparable operating environment.
• The General Manager of the CER shall have at least Ten (10) years’ experiences in senior management of a freight rail operating environment that includes coordinating shipments with or through Class I operations and/or managing freight operations with large volumes of freight traffic

Knowledge, Skills, and Abilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to read and interpret documents such as safety rules, operating, maintenance, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Must be knowledgeable in all Microsoft programs, logistics programs, and a quantitative thinker.

Work Environment:

• This position is occasionally required to stand, walk, and reach with hands and arms. The position must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• Must be flexible to working hours that include days, nights, weekends, and holidays if needed.

Machines, Tools, Special Equipment, Personal Protective Equipment Used:

• Hammers, ratchets, chisel, pry bar, wrenches, and brushes.
• PPE; hard hat, vest, safety glasses, FR clothing, gloves, steel-toed boots

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