Education Support Specialist Job at Old Dominion University, Norfolk, VA

ZldhcHUvVDFTdWdCc01MNjhsR3FSQ1VkelE9PQ==
  • Old Dominion University
  • Norfolk, VA

Job Description

The position's main objective is to support engagement with undergraduate students to facilitate their success in the Department of Psychology. This position is responsible for responding to student requests and advising students in need of department, college, and university resources. Supports academic advising for Psychology majors. Manages data, communications, and/or marketing resources in support of the Department’s undergraduate students and educational programs. This position will monitor and report the success of these efforts.

Knowledge, skills and abilities

Strong knowledge of effective customer service and problem resolution techniques.

Working knowledge of PC-related software Microsoft Office products and social media platforms.
Some technical skills to learn and use enterprise systems needed.

Effective oral and written communication skills.

Demonstrated time management and organizational skills.

Good interpersonal skills and ease in relating to people from varying educational, cultural, and social backgrounds.
Ability to provide a welcoming, inclusive, and diverse community for the student services office.
Ability to build a rapport with students; building trust, flexibility; and an empathetic, non-judgmental, and ethical approach with a diverse group of students.

Ability to evaluate a situation, pose solutions, and assist others in making decisions.

Ability to work independently, and ability to exercise judgment proactively to anticipate needs and problems associated with student advisement.

Demonstrated ability to prioritize work, make workflow decisions.

Demonstrated ability to produce documents using PC-based software such as Microsoft Office Suite to include the ability to enter and manipulate data and produce reports in spreadsheet software.
Demonstrated ability to creatively manage web site content and establish a social media presence for the undergraduate program.

Level and type of experience

Some experience in providing support to students at the college level (i.e., student advising, financial aid, student affairs, etc.) Some experience in the educational process of enrollment, supporting and engaging with students representing a diverse population.

Basic experience in using professional electronic media (i.e., Instagram, LinkedIn, etc.) and enterprise software (Banner, Office 365 productivity tools such as, OneDrive, SharePoint, PeopleAdmin).

Job Tags

Work at office

Similar Jobs

Nitelines USA, Inc.

Ultrasound Technician Brooklyn, NY Job at Nitelines USA, Inc.

NEEDED: Ultrasound Technician LOCATION: th Street Brooklyn, New York 11232 SCHEDULE: 40 hours per week, Monday - Friday, 6:00 AM - 4:00 PM QUALIFICAITONS: Proof of attendance to an accredited school resulting in an appropriate degree (maintained on le with ...

Vista Higher Learning

Managing Editor - K12 World Language Job at Vista Higher Learning

 ...for K-12 schools and universities. WHAT IS THE ROLE ABOUT? As our K12 World Language Managing Editor , you will lead the development of high-quality print and digital content that aligns with pedagogical standards, brand voice, and learner needs. You will guide... 

Bauer Entertainment Marketing

Spring 2027 Graphic Design Internship Job at Bauer Entertainment Marketing

 ...Marketing ( is looking for a dynamic professional to support its graphic design initiatives. This is an exciting opportunity for anyone...  ...sales collateral, and anything else BEM deems necessary. This internship requires a minimum commitment of three days per week.... 

JD.COM

Safety and Loss Prevention Manager - Bilingual in Mandarin Job at JD.COM

 ...assets from procurement to disposal. Global Coordinated Emergency Response: Leverage local government, Chinese community, and police resources to build a rapid-response mechanism for emergencies. Establish a 24365 global monitoring and alarm center to enable real... 

Ocean Place Resort & Spa

Hair Stylist- Part-Time Job at Ocean Place Resort & Spa

The Hair Stylist is responsible for providing quality professional service in the administration of hair services. We do not charge for product usage!!!!Education & Experience:* High School diploma or equivalent required.* Must have previous salon experience with...