Job Description

Claims Investigator

3 Month Contract to Hire

Starting Pay: $20/hr

Onsite: Indianapolis, IN

About the Role

We are hiring a Claims Investigator to join the Adjudication Division of a state government agency administering the federal unemployment insurance (UI) benefits program. In this role, you'll conduct fact-finding investigations, analyze eligibility, and issue written determinations in compliance with federal and state UI laws — all while meeting strict federal performance standards.

What You'll Do

• Investigate UI claims by gathering information from claimants, employers, and internal staff
• Issue senior-level written eligibility determinations within federal timeliness and quality standards
• Explain benefit rights, eligibility requirements, and UI programs to claimants and employers
• Manage a high-volume caseload across multiple computer systems
• Assist with appeals, respond to correspondence, and provide hearing testimony when needed
• Coordinate with agency leadership on escalated issues, including legislative inquiries
• Support the customer service call center during high-volume periods

What We're Looking For

• Strong critical thinking and analytical skills — you'll apply guidelines to a wide variety of real-world situations
• Comfort with outbound phone calls and the ability to handle difficult or emotionally charged conversations with professionalism and empathy
• Clear written communication skills — you'll be writing formal eligibility decisions regularly
• Computer literacy and willingness to learn new systems (full training provided)
• Strong organizational skills with the ability to manage a high-volume workload under strict deadlines
• A sense of urgency and attention to detail — accuracy and timeliness are critical in this role

No prior experience in unemployment insurance or benefits administration required. If you're a quick learner who can think critically and communicate confidently, we want to hear from you.

Working Conditions

This is a sedentary, office-based role. Work is performed at a desk in front of a computer. The role is mentally demanding — you'll navigate complex cases, competing priorities, and tight federal timelines on a daily basis.

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