Job Description

The Assistant General Manager (AGM) supports the General Manager in leading daily operations of the Chick-fil-A restaurant located inside the Charleston International Airport. This role is responsible for ensuring operational excellence, maintaining Chick-fil-A’s high standards of hospitality, driving financial performance, and fostering a positive, service-driven culture aligned with Chick-fil-A’s core values.

This leadership position is ideal for an experienced restaurant manager who thrives in a fast-paced, guest-focused environment and is passionate about developing people and delivering exceptional service.

Salary Range: $57,900 - $68,000 plus competitive bonus structure.

Responsibilities

• Ensure flawless execution of opening and closing procedures.
• Lead by example to deliver Chick-fil-A’s signature hospitality.
• Support Shift Leaders and hold them accountable to operational checklists, food safety procedures, and brand standards.
• Maintain a clean and safe environment in accordance with Chick-fil-A and airport requirements.
• Ensure speed-of-service, food quality, and hospitality standards are met consistently.
• Assist in workforce planning, scheduling, and daily staffing coverage.
• Interview, hire, train, coach, and discipline team members as needed.
• Foster a team climate that reflects Chick-fil-A’s values of hospitality, respect, integrity, and servant leadership.
• Champion diversity, equity, and inclusion; promote recognition initiatives.
• Support full P&L oversight alongside the General Manager.
• Analyze financial and labor reports to identify opportunities for improvement.
• Minimize waste, control inventory, and ensure accurate ordering and receiving.
• Coordinate with vendors and ensure equipment is maintained and operational.
• Resolve complex guest and associate concerns with professionalism and empathy.
• Ensure compliance with federal, state, and local health and safety standards.
• Maintain airport, landlord, and contractual requirements including lease obligations.
• Utilize and train staff on restaurant management systems including POS, scheduling platforms, and inventory tools.

Qualifications

• 5+ years of restaurant management experience required (QSR, fast casual, or full service).
• Airport food & beverage experience is a plus.
• Proficiency with POS systems, inventory management platforms, and scheduling tools.
• Strong understanding of financial reporting, labor control, food cost management, and KPIs.
• Knowledge of food safety regulations and operational compliance requirements.
• Strong leadership presence with the ability to inspire and motivate teams.
• Excellent communication, decision-making, and conflict resolution skills.

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