Job Description

Description

Position Overview: The Account Manager will serve as the key point of contact for customers within their portfolio, acting as a problem solver and developing strong relationships across customer stakeholders. This role involves identifying cross-selling opportunities, maintaining critical information regarding shipments, and ensuring compliance and efficiency in logistics operations. The Account Manager will also be responsible for investigating and resolving customer complaints, coordinating activities to respond to customer requests, and continually following up with customer contacts. Additionally, the role includes entering shipments into the transport management system, validating documents and reports, assigning carriers, and ensuring compliance with established standards. The Account Manager will operate within the guidelines and contractual obligations between the customer and Quantix, coordinating change orders, cancellations, and other logistics activities. This position requires excellent communication, networking, negotiation, and problem-solving skills, as well as the ability to multi-task and manage time effectively.

Key Responsibilities?

Customer Relationship Management:

• Serve as the key point of contact for customers in your portfolio; become the Chief Problem Solver for your customers. Develop strong relationships across customer stakeholders.
• Assist with the investigation and resolution of customer complaints and supply chain non-conformances; coordinate activity needed to respond to customer requests and continually follow up with customer contacts as needed.
• Work internally and externally as needed to respond to inquiries, requests, and demands, including, but not limited to ETAs, Proofs of Delivery, and Scale Tickets for non-special service trips.
• Create, maintain, and present material needed for reporting customer and company performance to goals.

Sales and Business Development

• Identify opportunities to cross-sell within our division and company.
• Obtain rate quotes, conduct RFPs, propose new solutions that drive growth and continual improvement.

Logistics and Operations

• Ensure information is maintained regarding origin and delivery point requirements as well as data regarding shipper, carrier, and customer performance, continuously tracking calls and e-mails.
• Enter shipments into the transport management system and proactively inquire, capture, and communicate critical information to ensure success.
• Collect, create, submit, correct, monitor, maintain, and validate documents and reports to ensure the smooth preparation and timely execution of all activities to support the movement of shipment/loads from order-to-cash.
• Maintain shipper and consignee profiles on assigned locations to ensure customer compliance and efficiency.
• Assign and select carriers based on location requirements, cost, and service.
• Ensure that all carriers comply with standards established for an approved carrier.
• Document and confirm all accessorial charges within the process outlined and as required.
• Operate within the guidelines and contractual obligations established between the customer and Quantix.
• Coordinate all change orders, cancellations, rush orders, returned loads, and reconsignment or diversions.
• Confirm rate changes with carriers and record necessary information for accounting and continual improvement.
• Ensure positive inventory control and load assignments.

Problem Solving and Decision Making

• Generate useful and accurate information to guide clients in a timely manner.
• Perform implied tasks that outnumber specified tasks; the job is to keep manufacturers supplied per their expectations.

Additional Responsibilities

• Share responsibility for after-hours on-call coverage.

Requirements

Qualifications?

• Bachelor’s degree preferred.
• 10+ years in transportation or chemical industry.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Experience with CRM software, specifically MS Dynamics.
• Experience with Managed Solutions, Transportation or Warehouse software platforms.
• Must be able to travel up to 25% of the time.
• Preferences:
• An existing book of business or contacts for chemical producers.
• Excellent communication, networking, negotiation, and problem-solving skills.
• Ability to multi-task.
• Familiarity with industry pricing structures and tools.
• Ability to write routine reports, letters, and documents.
• Strong MS Excel skills, including work with formulas and data tables.
• Ability to create and maintain professional relationships within all levels of the organization.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Ability to analyze data and provide input on market trends and pricing guidance.
• Ability to work independently and as a member of a team.
• Dedicated, dependable, detail-oriented, achievement-oriented, and highly motivated.
• Sales experience with hazardous material and/or chemical waste management and disposal experience for chemical customers is required.

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